The Fordham Store: High Quality, Humiliating Service and Blatant Disrespect 😤

I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for future customers. While I admit the quality is high—
The dresses are beautiful made but that’s not the issue at han
>—the in-store service was appalling. When I visited the Fordham location, the staff made me feel entirely unwelcome
>The employees need to practice customer service. Went to Fordham at the store, entered the store, greeted them & they’re staring right in my face! Learn to make customers feel welcome! Asking them the prices & sizes, they’re reluctantly answering as if I’m not a paying customer. Need to respect customers, I don’t know if I’m the only one this has happened to�
r>That level of blatant disrespect forced me to leave this public review and contact customer service immediatel
r>Customer: I need to file a formal complaint about the Fordham store. The staff was incredibly rude and unwilling to assist me with basic pricing question
r>CS Rep: I sincerely apologize that you had such a negative interaction. That is certainly not the welcome we intend for any of our guests. Can you please tell me more about what happene
r>Customer: They completely ignored me when I entered, and when I finally asked about sizes, they were answering reluctantly, making me feel like an inconvenience. I felt entirely disrespected as a paying custome
r>CS Rep: I hear your frustration regarding the lack of professionalism and the feeling of being unwelcome. We take these service issues very seriously. We will immediately address this with the Fordham store management tea
r>Customer: Addressing it is one thing, but how do you plan to ensure this doesn't happen again? I wasted my time and left without buying anything because of their attitud
r>CS Rep: I understand. For those who have almost any concerns relating to in which in addition to the way to use web page, you can e-mail us at our own page. In the short term, I would like to offer you a discount code for your next online purchase, and I will personally follow up to confirm that concrete retraining measures are put in place for that location's staf
r>The reason I left this review on the website is to hopefully prevent others from falling into the same tra
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