Custom Prom Dress Nightmare: Sobbing

I need to share my experience as a warning to anyone considering buying a custom piece of clothing from this boutique. What was meant to be a special purchase for my prom turned into an absolute disaster due to poor execution and seemingly unmovable policies. My entire experience has been a nightmare: I went through so much stress with this boutique they're custom services are horrible. No exchange or refund. I was literally Sobbing my prom day because of how horrible my dress looks. I felt compelled to contact customer service immediately to explain the emotional and financial cost of this failure and to demand some kind of accountability for the terrible service I received.
Customer: I need to speak to a manager about my custom prom dress order, #1052. The dress is completely unacceptable, and your service has been horrific.
CS Rep: I sincerely apologize that your experience has been so difficult, especially concerning a dress for such an important occasion. I understand you are devastated. Can you tell me exactly what the specific issues are with the final look of the dress?
Customer: The craftsmanship is appalling. It looks cheap, the fit is completely wrong, and it caused me immense stress. If you loved this article and you simply would like to collect more info relating to GraceQueens Website please visit our own web site. I was told there are "No exchange or refund" options, but how can you justify charging full price for a custom garment that is this defective?
CS Rep: I realize our custom policy is strict, but based on the emotional distress you’ve described, I need to escalate this immediately. This is not the standard we aim for. While I can't guarantee a full refund instantly, I will open a formal dispute and look into options for significant store credit or compensation for professional local alterations.
Customer: Compensation doesn't fix my prom day, but I need some resolution. I want proof that you are escalating this right now.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.