⚠️ SEVERE WARNING: Experience of Racial Discrimination

I am writing this to share my absolutely terrible experience and provide a serious warning to potential shoppers. What happened to me in the store was completely unacceptable and left me feeling deeply upset and targeted. Based on how I was treated—the way I was ignored while others were assisted, the cold dismissal when I finally requested help—my conclusion is simple and stark:
Dont shop there if you're a person of color !!
I felt compelled to leave this review and immediately engage with customer service to address this discriminatory treatment and ensure management is aware of the unacceptable actions of their staff.
Customer: I need to speak to someone immediately about my experience in your store today. The treatment I received was unacceptable and I believe it was entirely based on my race.
CS Rep: I am deeply sorry to hear that, and that sounds incredibly distressing. Please accept my sincere apologies. When you adored this post along with you wish to obtain more details about GraceQueens Summer Style kindly pay a visit to the internet site. Could you detail exactly what happened so I can document and escalate this severe concern immediately?
Customer: I was entirely ignored by three separate floor staff, yet the moment another customer—who was not a person of color—walked in, they received immediate, enthusiastic attention. When I finally forced an interaction, the tone was dismissive and cold. It felt intentional and humiliating.
CS Rep: I hear you clearly, and I assure you that discrimination has absolutely no place in our organization. This behavior is intolerable. We take these accusations extremely seriously, and I will be launching a full internal investigation involving the store manager and HR right now.
Customer: An investigation is necessary, but what immediate assurance do I have that this won't happen again? My shopping experience was ruined, and I feel completely disrespected by your brand.
CS Rep: We understand that an apology isn't enough to remedy the harm. Beyond the mandatory re-training for all staff involved, I would like to offer you a personalized service consultation with one of our senior managers and a full refund for any item purchased, or a generous voucher if you choose to shop with us again, ensuring you receive the exemplary treatment you deserve.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.