When Everything Falls Apart

Negative Experience
Let me share my recent experience with buying glasses online—a story that serves as a genuine warning. I’m extremely frustrated because I placed an order for a pair of glasses through GlassesUSA, and I was assured they would arrive within 6 to 10 business days. Now, 22 business days have passed, and my glasses still haven’t shown up. When I reached out to customer service, I received nothing in return for the lengthy delay. I absolutely do not recommend this company. The unacceptable wait and lack of support prompted me to write this review and look for a resolution.
Customer: My glasses are extremely late—it’s been 22 business days since I placed my order!
CS Rep: Hello, Marjorie. We sincerely apologize that you’re having issues with your order. We are currently reviewing its status.
Customer: I was told delivery would take 6 to 10 days. This extended delay is unacceptable, and I haven’t been offered anything for the inconvenience.
CS Rep: We understand your frustration and value your feedback. We’ll provide an update as soon as possible.
Customer: This entire process is so frustrating. All I want is my glasses.
I decided to post this review to alert others about this disappointing experience.
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Positive Experience
I recently had the chance to try this product, and it was a wonderful experience. The quality went beyond what I had anticipated, and the customer support team was exceptional. The item is comfortable to use and has a well-crafted feel. I highly recommend it to anyone in search of something dependable!