Editing Weeks of Silence

<br><br><br>I feel compelled to share my terrible online shopping experience here as a cautionary tale for future buyers. I made a significant purchase, and weeks later, I was left completely in the dark.<br>On November 8 I made an online purchase and I have not yet received my purchase.<br>That’s where the nightmare began. I shouldn't have to chase down a package for weeks, but the customer service response was even more shocking.<br>I have called several times and the response they tell me is that they cannot help me because I made the purchase online, I sent an email and so far I have not received a response. Horrible service.<br>This lack of support is why I finally insisted on speaking with a representative who could actually offer a solution.<br>Customer: I need immediate help tracking order #XYZ. It was placed on November 8th and I still haven't received it.<br>CS Rep: I completely understand your frustration regarding the delay, especially since your order is long overdue.  If you are you looking for more information regarding [https://sites.google.com/view/sgssgsb/blog/gracequeens-plus-size-blazer-a-90-day-review sites.google.com] have a look at our site. I apologize deeply for the poor experience you’ve had trying to get assistance previously.<br>Customer: "Poor experience" is an understatement. I called repeatedly and was told you couldn't help me because it was an online order, and my email was ignored. Where is my item?<br>CS Rep: That is unacceptable service, and I assure you we<br>can<br>help. It looks like the package may be stuck in transit—I am initiating a tracer investigation immediately and will personally follow up with you within 24 hours via email with a concrete update or resolution.<br>Customer: You promise a resolution? I just want the dress I paid for or a refund if you can’t find it.<br>CS Rep: I promise we will resolve this one way or the other. If the package is officially declared lost, we will expedite a replacement shipment or process a full refund, whichever you prefer. I will send you a follow-up email confirming these steps immediately.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>