Editing Racial Profiling

<br><br><br>I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for anyone considering visiting this chain. My visit was by far the worst I’ve ever had, spanning two different locations. The overwhelming feeling I was left with is that it feels like a burden to even rate them as 1 star.  In case you have almost any concerns regarding in which in addition to the best way to employ [https://www.gracequeens.com/blogs/news/the-crystal-blazer-that-changed-everything-my-honest-review-of-online-luxury-blazers GraceQueens Style], you are able to e mail us from our own webpage. The staff, including management, displayed shocking behavior. We were attempting to return shoes and find new ones, but staff treated us with immediate suspicion. The overall conclusion I reached was that they were all round racist assuming we couldn’t afford the items. This horrible customer service and the humiliation my aunt and I endured is why I had to immediately contact their central line to demand accountability for this unacceptable treatment.<br>Customer: I am calling about the atrocious experience I had at your West 125th location just an hour ago. My aunt and I were racially profiled and treated with contempt by the manager and a floor attendant.<br>CS Rep: I am so deeply sorry to hear this. That is completely unacceptable behavior, and I assure you we take allegations of racism and discrimination very seriously. Can you tell me exactly what happened?<br>Customer: The manager immediately assumed we were trying to misrepresent a price when we asked for help finding a shoe box, and later an attendant started aggressively pricing shoes right next to me. It was deliberate and humiliating.<br>CS Rep: That is horrifying. Please know that this behavior does not reflect our company values whatsoever. I need to escalate this incident immediately to our Regional HR team. Could I please get your contact information so the District Manager can follow up directly with a formal apology and discuss necessary disciplinary actions?<br>Customer: Yes, I expect a follow-up, and I expect decisive action to be taken against those specific individuals.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>