Editing 🚨 Prom Disaster: Zero Service

<br><br><br>I recently had such a disappointing experience that I felt obligated to share this cautionary tale, emphasizing its cautionary purpose for others considering ordering online or visiting in person. While their online presence is strong and the dresses often look beautiful, the reality of the service was truly shocking and demanded an immediate response. My primary goal in contacting customer service was to address the completely unprofessional atmosphere I encountered. I must caution future shoppers:<br>Visited on 4/28/24 to find a senior prom dress. Beautiful dresses and great online presence, BUT customer service, staff clothing/attire, and break room conversations were unprofessional and inappropriate. Clerks did not help my daughter into or out of one dress – she tried on five… The staff was poorly dressed and did not offer a pleasant let alone upscale experience. I do NOT recommend this store and will NOT return agai<br>r>This lack of attention and basic courtesy necessitated leaving a formal review and demanding an explanatio<br>r>Customer: I'm calling about the unacceptable in-store experience my daughter and I had on April 28th while searching for a prom dress. We received zero assistance; the clerks did not help her with a single dress, and we had to rely on another customer for advic<br>r>CS Rep: Thank you for bringing this to our attention.  If you cherished this short article and also you would like to obtain details relating to [https://www.gracequeens.com/blogs/news/the-real-glitter-test-a-three-month-review-of-the-summer-short-sleeve-sequin-blazer Recommended Online site] i implore you to check out the web-site. I am so sorry to hear that your visit was anything less than excellent, especially during such an important shopping trip. That level of neglect is completely unacceptabl<br>r>Customer: Neglect is putting it lightly. Not only was there no help with the actual dresses, but the staff was poorly dressed, and we could hear every unprofessional conversation coming from the break room right next to the dressing rooms. It ruined the entire experienc<br>r>CS Rep: That is truly shocking, and I sincerely apologize for the inappropriate behavior and lack of professionalism you witnessed. We hold our staff to high standards, both in attire and conduct. I am documenting this immediately and escalating this issue to the store manager for a full internal revie<br>r>Customer: An internal review is nice, but we wasted our time and left without a dress because of the poor service. What concrete steps are you taking to compensate us for this wasted tri<br>r>CS Rep: I completely understand your frustration. To compensate for this extremely disappointing experience, I would like to offer you a $50 voucher for future use, and I guarantee that a member of the management team will follow up with you personally within 48 hours to confirm the disciplinary actions take<br>r>The reason I left this review on the website is to hopefully prevent others from falling into the same tra<br>r>p>