Editing NEVER SHIPPED: The Runaround That Ruined My Birthday

<br><br><br>I am writing this as a cautionary tale about trusting this store with an important online order. I had high expectations, but my terrible online shopping experience proved otherwise. I was highly disappointed because they<br>never shipped my dress out and gave me the run arounds about getting my dress re-hopped out so I could receive it in time for my birthday<br>. After paying and waiting, the lack of commitment and clarity made me realize I had to leave this review and try to engage customer service, just to understand why my special occasion was ruined by their mismanagement.<br>Customer: My order D489 has been stuck in processing for over a week, and I was promised I could still receive it in time for my birthday. Why was it never shipped out?<br>CS Rep: I am so sorry about the confusion and the delay, especially since this was for a special occasion. Looking at your tracking, it appears the system flagged it incorrectly, and we were unable to generate a valid shipping label.<br>Customer: "Unable to generate a label"? I've been given three different excuses this week—it feels like a complete runaround. I need this dress immediately or a full refund. What exactly are you doing right now to fix this?<br>CS Rep: I completely understand your frustration. That is unacceptable service. I can process a full refund right now, or I can personally oversee a new, expedited shipment that will leave our warehouse within the next two hours. Which option works best for you?<br>Customer: The refund, please. I've lost all confidence that an expedited shipment would actually happen this time.<br>CS Rep: I have processed the full refund now. You will see the credit within 3 to 5 business days.  Should you have virtually any concerns regarding where and how you can utilize [https://www.gracequeens.com/blogs/news/the-red-suit-that-transformed-my-week-my-candid-review-of-the-izicfly-blazer-set web page], you'll be able to e-mail us from our web page. Again, my deepest apologies for the disappointment.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>